Privacy Policy

Solar da Colina Stays is committed to protecting the privacy of individuals who use our site and services. This privacy policy describes how we collect, use, and share information collected through our online platform.

Information We Collect

We collect information necessary to provide our hospitality services. This may include:

Personal identification and contact information: Such as your name, email address, phone number, and postal address, provided when you make a booking or inquiry.
Booking and stay details: Information related to your reservations, dates of stay, property preferences, and details about your guests.
Payment information: Details required to process payments, which are typically handled by secure third-party payment processors. We do not store sensitive payment card details on our systems.
Communication data: Records of your correspondence with us, including inquiries, feedback, and support requests.
Usage data: Information about how you interact with our site, such as the pages you visit, the features you use, and the time and date of your visits. This may include IP addresses, browser type, and operating system.
Location data: Information about your general location derived from your IP address or provided during booking.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

Processing and managing your bookings and stays.
Communicating with you about your reservation, inquiries, and our services.
Providing guest support before, during, and after your stay.
Facilitating property access and management coordination.
Processing payments for services.
Improving our online platform and services based on usage patterns and feedback.
Complying with legal obligations and regulations.
Protecting the security and integrity of our services and users.

Sharing Your Information

We may share your information with third parties under specific circumstances:

Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as payment processing, property management systems, booking platforms, and IT support. These providers are contractually bound to protect your information.
Legal Requirements: We may disclose your information if required by law, legal process, government request, or to protect our rights, privacy, safety, or property, and that of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

The right to access: You have the right to request a copy of the personal information we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
The right to erasure: You have the right to request that we delete your personal information under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

International Data Transfers

As a hospitality service, we may operate with guests and partners in various countries. Information collected through our site may be stored and processed in Brazil or other countries where we or our service providers operate. When transferring data internationally, we take steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this privacy policy or our data practices, you may contact us in writing at the following address:

Solar da Colina Stays
305 Rua Santa Clara, Apto 801
Rio de Janeiro, Rio de Janeiro, 22041-011
Brazil